Under the General Information section, make sure the Network Status is Ready. Laser NS and Neverstop Laser printers: Press and hold the Resume and Wireless buttons for 3 seconds.ĭeskJet 60, ENVY 60, and Tango printers: Touch and hold the Information button until all control panel buttons light up, and then touch the Information and Resume buttons at the same time. If there is a connection problem, follow the instructions in the tool. If your printer is not listed, turn it on and click Retry. Once HP Print and Scan Doctor is open, click Start, and then choose your printer. LaserJet printers: Press and hold the Wireless button for 10 seconds or until the Ready light blinks, or go to the Wireless menu and select Wireless Network Test. Run HPPSdr.exe from the download location on your computer. This is a free utility that will help identify and resolve print and scan. Most inkjet printers without a control panel menu: Press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time. In this video, we will see how to fix print and scan problems in Windows using the HP Print and Scan Doctor tool. Inkjet printers with a control panel menu: Open the Wireless, Network Settings, or Setup menu to locate the list of available reports.

Print a Wireless Network Test Results or Network Configuration report. The green light should be steady, and the orange activity light should blink.

Ethernet and phone cables look similar, but Ethernet cables are usually bigger and have eight visible wires on the end.Ĭonnect the cable to a different Ethernet or LAN port on the router, and then plug it into the printer, making sure it is fully secured to both ports.Ĭheck the lights on the printer's Ethernet port to make sure the connection is successful.

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