Delete the files in the folder (You might not be able to delete all the files). It would bring up the temporary files folder.Type %temp% in the run box and click Ok or hit the Enter button.Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,.Delete all the instances of your printer listed in devices and printers.You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.Go to devices and printers, in control panel and select any printer listed there and you will get some options on the top.(Right click on the Windows button to access device manager) Check in device manager, if the printer is listed there, please delete it.Uninstall the printer from 'programs and features' which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.).Then uninstall and reinstall the printer software at the root level by following these steps: Use a USB cable to update the printer’s firmware.Then update the printer’s firmware by following instructions from this link:.perform steps from the section “ Step 1: Reset the printer Perform a hard reset on the printer from this link.I will be providing a roadmap with some troubleshooting steps to resolve the issue. Does it make photocopies directly from the printer?.Did you run HP print and scan doctor and check if it gets fixed?.Did this occur after a recent software or windows update?.How is the printer connected? Is it a USB, wired or wireless connection?.Was there any power outage or surge before this occurred?.I will be glad to assist you and let’s get right to it. Thank you reaching out to the HP community. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.

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